Hattrick Downtime FAQ - Revision history

Jhattara: extra category removed

2010-05-16T10:30:04Z

extra category removed

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	\| sort = Hattrick downtime faq		\| sort = Hattrick downtime faq
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	~~[[Category:History]]~~

Jhattara: templated

2010-05-16T08:41:12Z

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	''~~Article originally published 15th July 2006~~''		{{editorial
			\| datetime = 2006-07-15 10:04:00
			\| text = '''Here is a FAQ with some initial questions and answers about the downtime.'''

	~~'''Here is~~ a ~~FAQ with~~ some ~~initial questions~~ and ~~answers about~~ the ~~downtime~~.~~'''~~		;What has happened?:Last week we upgraded our disk storage for [[Hattrick]] to a new system, capable of handling a lot more data. This was necessary as the current storage system were running out of space. The first step of this upgrade was made last week and it worked fine. However, during the second step, when we added a second core server to the storage system, we started to get performance issues on the disks. Eventually, this affected the live [[database]] as some data was damaged. Repairing such damage is done reasonably often in Hattrick and need not be too complicated, but in this case it was pretty bad. We spent Thursday repairing and restoring data to get Hattrick up without having to go to backup, but in the end that was what we had to do.

	~~'''~~What ~~has happened~~?~~'''<br>~~		;What does it mean that Hattrick goes back to a backup?:The last backup was taken at 05.00 [[HT-Time]] the night between Sunday and Monday, after the weekend games. What happened between 05.00 on Monday and Wednesday evening, when the site was taken down, have basically been lost. This included [[Friendly\|friendlies]] and [[Cup]] games in some [[league]]s, [[transfers]], and various manager-triggered [[team]] events, such as hiring and firing of [[Employees\|staff]]. Once the backup was restored, the entire week has been simulated with the parameters that existed at the time of the back up – the current match orders, squads, [[Injury\|injuries]] and so on. Transfers that were completed by the time the backup re still completed, but all open transfers and bids at that time has been cleared out. The [[transfer list]] was emptied and [[player]]s need to be re-listed.
	~~Last week we upgraded our disk storage for~~ [[~~Hattrick~~]] ~~to a new system~~, ~~capable of handling a lot more data~~. This ~~was necessary~~ as ~~the current storage system were running out~~ of ~~space~~. ~~The first step of this upgrade~~ was ~~made last~~ week ~~and it worked fine. However, during~~ the ~~second step, when we added a second core server to~~ the ~~storage system~~, ~~we started to get performance issues on the disks. Eventually~~, ~~this affected the live~~ [[~~database~~]] ~~as some data was damaged. Repairing such damage is done reasonably often in Hattrick~~ and ~~need not be too complicated, but in this case it was pretty bad~~. ~~We spent Thursday repairing and restoring data to get Hattrick up without having to go to~~ backup, but ~~in the end~~ that was ~~what we had~~ to do.

	~~'''What does~~ it ~~mean~~ that ~~Hattrick goes back~~ to a backup~~?'''<br>~~		;I won my game, but now I lost it instead. How will you deal with that?:We have had to restore a backup, which means we have lost data. The games have been replayed and we will have to accept that the results are not always identical after a replay. This is the new reality. Some users will benefit from this, and others will not. Many of you will notice small effects of this type, concerning match results, or injuries, or transfers that could have been made. These consequences are regrettable, but we will not make any individual fixes. Please accept that this is the only fair and reasonable policy for us.
	The ~~last backup was taken at 05.00 [[HT-Time]]~~ the ~~night between Sunday and Monday,~~ after ~~the weekend games~~. ~~What happened between 05.00 on Monday and Wednesday evening, when~~ the ~~site was taken down, have basically been lost~~. ~~This included [[Friendly\|friendlies]] and [[Cup]] games in some [[league]]s, [[transfers]]~~, and ~~various manager-triggered [[team]] events, such as hiring and firing~~ of ~~[[Employees\|staff]]. Once the backup was restored~~, ~~the entire week has been simulated with the parameters that existed at the time of the back up – the current~~ match ~~orders~~, ~~squads, [[Injury\|~~injuries~~]] and so on. Transfers that were completed by the time the backup re still completed~~, ~~but all open~~ transfers ~~and bids at~~ that ~~time has~~ been ~~cleared out~~. ~~The [[transfer list]] was emptied~~ and ~~[[player]]s need to be re-listed~~.

	~~'''~~I ~~won~~ my ~~game, but now I lost it instead~~. ~~How will you deal with that?'''<br>~~		;I can’t find my replayed friendly – it’s not in the match list?:Click on The Club. View More Events. "A friendly was arranged". The last one will have a link to your match.
	~~We have had to restore a backup, which means we have lost data~~. The ~~games have been replayed and we~~ will have to accept that the results are not always identical after a replay. This is the new reality. Some users will benefit from this, and others will not. Many of you will notice small effects of this type, concerning match results, or injuries, or transfers that could have been made. These consequences are regrettable, but we will not make any individual fixes. Please accept that this is the only fair and reasonable policy for us.

	~~'''~~I ~~can’t find my replayed friendly – it’s not in~~ the ~~match list?~~''~~'<br>~~		;I bought [[Supporter]] before the site went down. Now I can't see it. What's that bout?:Like all other data, your Supporter status was lost in the restore. But your purchase is still on record, and it will be updated in the near future. Please have a little patience on this one, as we are still working on how to best fix this.
	~~Click on The Club. View More Events. "A friendly~~ was ~~arranged"~~. ~~The last one~~ will have a ~~link~~ to ~~your match~~.

	~~'''I bought [[Supporter]] before the site went down. Now I can't see it. What's that bout?'''<br>~~		;I was more than 500k € in debt this week and had no chance of getting back on track since all transfers were deleted. What will happen?:You have gotten one additional week to clear your debts.
	Like all other data, your Supporter status was lost in the restore. But your purchase is still on record, and it will be updated in the near future. Please have a little patience on this one, as we are still working on how to best fix this.		\| author = HT-Jonas
			\| sort = Hattrick downtime faq
	~~'''~~I was more than 500k € in debt this week and had no chance of getting back on track since all transfers were deleted. What will happen?~~'''<br>~~		}}
	You have gotten one additional week to clear your debts.

	~~[[Category:Editorials]]~~
	[[Category:History]]		[[Category:History]]

Mod-Karlthegreat at 21:14, 8 October 2007

2007-10-08T21:14:33Z

← Older revision		Revision as of 21:14, 8 October 2007
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	~~[[Category:Editorials]]~~		''Article originally published 15th July 2006''
	''Article ~~Originally Published~~ July ~~15,~~ 2006''~~<br>~~
	'''Here is a FAQ with some initial questions and answers about the downtime.'''		'''Here is a FAQ with some initial questions and answers about the downtime.'''

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	'''I was more than 500k € in debt this week and had no chance of getting back on track since all transfers were deleted. What will happen?'''<br>		'''I was more than 500k € in debt this week and had no chance of getting back on track since all transfers were deleted. What will happen?'''<br>
	You have gotten one additional week to clear your debts.		You have gotten one additional week to clear your debts.

			[[Category:Editorials]]
			[[Category:History]]

Ukelele at 17:09, 20 August 2006

2006-08-20T17:09:01Z

New page

[[Category:Editorials]]
''Article Originally Published July 15, 2006'' 
'''Here is a FAQ with some initial questions and answers about the downtime.'''

'''What has happened?''' 
Last week we upgraded our disk storage for [[Hattrick]] to a new system, capable of handling a lot more data. This was necessary as the current storage system were running out of space. The first step of this upgrade was made last week and it worked fine. However, during the second step, when we added a second core server to the storage system, we started to get performance issues on the disks. Eventually, this affected the live [[database]] as some data was damaged. Repairing such damage is done reasonably often in Hattrick and need not be too complicated, but in this case it was pretty bad. We spent Thursday repairing and restoring data to get Hattrick up without having to go to backup, but in the end that was what we had to do.

'''What does it mean that Hattrick goes back to a backup?''' 
The last backup was taken at 05.00 [[HT-Time]] the night between Sunday and Monday, after the weekend games. What happened between 05.00 on Monday and Wednesday evening, when the site was taken down, have basically been lost. This included [[Friendly|friendlies]] and [[Cup]] games in some [[league]]s, [[transfers]], and various manager-triggered [[team]] events, such as hiring and firing of [[Employees|staff]]. Once the backup was restored, the entire week has been simulated with the parameters that existed at the time of the back up – the current match orders, squads, [[Injury|injuries]] and so on. Transfers that were completed by the time the backup re still completed, but all open transfers and bids at that time has been cleared out. The [[transfer list]] was emptied and [[player]]s need to be re-listed.

'''I won my game, but now I lost it instead. How will you deal with that?''' 
We have had to restore a backup, which means we have lost data. The games have been replayed and we will have to accept that the results are not always identical after a replay. This is the new reality. Some users will benefit from this, and others will not. Many of you will notice small effects of this type, concerning match results, or injuries, or transfers that could have been made. These consequences are regrettable, but we will not make any individual fixes. Please accept that this is the only fair and reasonable policy for us.

'''I can’t find my replayed friendly – it’s not in the match list?''' 
Click on The Club. View More Events. "A friendly was arranged". The last one will have a link to your match.

'''I bought [[Supporter]] before the site went down. Now I can't see it. What's that bout?''' 
Like all other data, your Supporter status was lost in the restore. But your purchase is still on record, and it will be updated in the near future. Please have a little patience on this one, as we are still working on how to best fix this.

'''I was more than 500k € in debt this week and had no chance of getting back on track since all transfers were deleted. What will happen?''' 
You have gotten one additional week to clear your debts.