HTs on Global/Servers

From Hattrick

Keywords: (Servers), (Game Performance), (Saturday Slowness)

By: HT-Tjecken 7831771.51 as reply to 7831771.31
To: Everyone 26.01.2007 at 05:34
Reply to (7831762.852)

Why are verry often at saturday the servers down or they are working realy bad. And it seems to be that the support isnt so good at the weekend.

That makes a lot of peoble sad because there are the leaguegames in switzerland and germany, to of the bigest countries in HT.

You actually answer your own question more or less. Two of the biggest countries in Hattrick play their matches on Saturday afternoons, which mean a lot of users are online at the same time as the game engine should play a lot of matches. The first round of the cup on Tuesdays and Wednesdays are also evenings when we peak in the number of online users, which basically means the servers get a lot to do except just playing matches.

As you might understand it's unfortunately during those hours "small" software and hardware problems, which normally isn't a problem at all, can turn into a biiig problem. But of course, we're dong everything we can to avoid problems like this and I hope, and think, we'll see a lot less of those in the future. The site is after all working a lot better nowadays then in the past.

Keywords: (Servers), (Game Performance)

By: HT-Tjecken 11977268.12 as reply to 11977268.11
To: brent_g 7.10.2008 at 21:05
I like the features and I think it's worth its money BUT if I pay 25 euro for what should be a textbased internetgame, I expect at least a FAST game. ;-)

It's actually quite amazing, I would actually say that this game/site is fast today and has been fast for quite some time now. But it's not like someone mention that.... But as soon as it's a bit slow (which some web servers seem to be at the moment), there's always someone who rants about it. :)

But I totally understand you, our aim is naturally that this should be a fast site. Not just in general, but always. We're investigating this problem as we speak, because even if there are quite some users online it's still some 15k from our record (and we should be fine).

Keywords: (Servers), (Game Performance)

By: HT-Tjecken 11977268.21 as reply to 11977268.18
To: bemod 7.10.2008 at 21:24
Its not just the "slowness" (which i did not notice to be honest) but lots of useres in germany were not able to watch their cup matches. They only got an error. I was able to view all their matches and did some copy and paste in ht mail and conferences for some of them but thats not the way the game is supposed to work is it?

Certainly not.

Keywords: (Servers), (Game Performance)

By: HT-Tjecken 11977268.84 as reply to 11977268.81
To: bunfried 8.10.2008 at 20:41
You did read my whole post, right? It was certainly not my intention to sound arrogant or ignorant, I rather just tried to be a bit more personal and have a humourous touch over it (and not just provide a boring politically correct answer). Moreover, my first words in the second part (not in your quote though) is also that I understand his reaction.

Keywords: (Servers), (Game Performance)

By: HT-Tjecken 11977268.89 as reply to 11977268.85
To: bunfried 8.10.2008 at 20:54
So I misunderstood you.

What do you really think about a survey to find out what is most desired or unwanted need?

In general I would say we should do more surveys. It's never a bad thing to get more knowledge.

Keywords: (Servers), (Game Performance)

By: HT-Tjecken 11977268.99 as reply to 11977268.98
To: Everyone 9.10.2008 at 11:24
For what it's worth, we're pretty sure we solved the web server problem yesterday evening. I actually don't even feel a need to cross my fingers when saying that. :)